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CoolTouch Monitors, LLC Warranty

What the warranty covers:
CoolTouch Monitors warrants its products to be free from defects in material and workmanship during the warranty period of one-year. If a product proves to be defective in material or workmanship during the warranty period, CoolTouch Monitors will, at its sole option, repair or replace the product with a similar product. The replacement unit will be covered by the balance of the time remaining on the customer's original limited warranty. CoolTouch Monitors provides no warranty for the third-party software included with the product or installed by the customer. This warranty is valid only for the first purchaser and is non-transferable.
What the warranty does not cover:
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:

• A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
• B. Repair or attempted repair by anyone not authorized by CoolTouch Monitors.
• C. Damage to or loss of any programs, data or removable storage media.
• D. Software or data loss occurring during repair or replacement.
• E. Any damage of the product due to shipment.
• F. Removal or installation of the product.
• G. Causes external to the product, such as electric power fluctuations or failure.
• H. Use of supplies or parts not meeting CoolTouch Monitors specifications.
• I. Normal wear and tear.
• J. Any other cause which does not relate to a product defect.
• K. Damage to, or abuse of, the coating on the surface of the display.

3. Removal, installation, and set-up service charges.

CoolTouch Monitors is committed to customer satisfaction by providing the highest quality products in the industry. The result is that our LCD displays generally have very few non-performing pixels. For example, an 10.4" SVGA (800 x 600) display has 1.44 million sub-pixels. A product exhibiting 7 non-performing pixels would equate to an extremely small 0.00048 percent of the total sub-pixels.

(800 Horizontal Pixels) * (600 Vertical Pixels) * (3 sub-pixels per pixel) = 1,440,000 sub-pixels

[(7 non-performing pixels) / (1,440,000 sub-pixels)] * 100% = 0.00048%

To ensure the highest performing displays, CoolTouch sets limits as to the allowable number of pixel anomalies. CoolTouch has adopted the following pixel criteria to supplement our existing one-year limited warranty. This policy applies to all CoolTouch LCD display products during the warranty period.
Acceptable Criteria:
Area 1:
Zero (0) Dead pixel is accepted
Area 2, 3, 4, & 5:
One (2) Dead pixel is accepted
Area 6, 7, 8, & 9:
Two (3) Dead pixel are accepted
These acceptable criteria are applied throughout our LCD monitor range within 1 year from purchase.
A pixel or picture element, is composed of three sub-pixels in the primary colors of red, green, and blue. At each pixel position in an AMLCD (active matrix liquid crystal display) flat screen monitor, three cells of liquid crystal material form the red, green and blue sub-pixels that together allow the full range of colors to be displayed. Individual transistors are arranged in an array on the rear glass to control each sub-pixel. An anomaly on any one of these individual transistors will cause a bright or dark pixel to appear. These anomalies generally occur only during manufacturing, and additional bright or dark pixels should not appear over time.
  The allowable number of non-performing pixels has a direct impact on the yield of the process. If the industry attempted to set a zero standard, the current manufacturing yield would be so low that the cost of an LCD display would be many times higher than it is today. Luckily, most customers and applications are tolerant of a low level of non-performing pixels and prefer the lower cost that the existing standards allow.