Shipping
Ordering an item from CoolTouchMonitors? We can ship to virtually any address in the world, unless the location is serviced by an exclusive dealer. Note that for international orders, we are not responsible for any taxes, VAT charges or other customs fees that may be added to your order.
Delivery Time
When you place an order directly from us, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates will appear in the order form. After placing your order, you will see both shipping and delivery date estimates in the order confirmation e-mail and in the order summary in Your Account.
Calculating Cost
Shipping costs for orders from CoolTouchMonitors.com depend upon the method and option you choose.
If you choose to group items into as few shipments as possible, you will be charged for one regular per-shipment fee, as well as a per-item fee for each item in that shipment.
If you choose to ship items as soon as they become available, we will charge you full per-shipment fees for each shipment as well as a per-item fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns
CoolTouch Monitors does its best to test all products before they leave the factory. In the unlikely event that you receive a defective item, it is necessary to contact us either by email or telephone and request a Return Merchandise Authorization number. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Shipping costs on Warranty returns after 30 days are the buyers responsibility. When we issue you an RMA number we will provide you with shipping information, we only pay to pay for shipping when we specify the shipper. Authorized Returns should be shipped to:
CoolTouch Monitors
Attn: RMA xxxxxxxx (enter RMA number given to you)
3612 Mandeville Cyn Rd.
Los Angeles, CA 90049
With the exception of the scenario mentioned above, all sales are final.
Technical Support
Touchscreen drivers are available here.
If there is anything we can help you with, please do not hesitate to contact us.
